Shipping policy
Every Forged piece is made when you place your order. We don't keep stock: we print it for you and ship it from our production facility. That's why the total time has two parts: production and shipping.
Delivery times
- Production: 2 to 5 business days. In busy seasons, such as November and December, it can take a little longer.
- Shipping to the United States: 3 to 4 business days after production.
- Shipping to the rest of the world: 5 to 20 business days after production, depending on the country.
These are estimates. Customs, weather or holidays can delay delivery.
Shipping cost
Shipping is calculated at checkout, based on your country and the number of items, before you pay. If express shipping is available for your address, you'll see it there with its price: it arrives sooner, but costs more.
Tracking
When your order leaves our facility, we email you the tracking number so you know where it is.
Customs and import duties
Store prices don't include import taxes or duties. Depending on your country, customs may charge them on delivery. These charges are set by each country and paid by the recipient.
Wrong address or unclaimed package
Please double-check your address before paying. If the package comes back because the address was incomplete or incorrect, or because nobody collected it, we'll let you know. We can ship it again once you confirm the address, but you pay for the second shipment.
Lost packages
If the estimated date has passed and your order hasn't arrived, write to us no later than 30 days after that date. If it's confirmed lost, we'll send you a new one free of charge. If tracking says "delivered" and you don't have it, check with your neighbors and your local post office before contacting us.
Countries we don't ship to
Because of local laws or carrier limits, we can't ship to Venezuela, Ecuador, Cuba, Russia, Belarus, Iran, Syria, North Korea or the regions of Crimea, Donetsk and Luhansk. We also don't reach some countries in Africa, Asia and Oceania yet. If your country doesn't appear at checkout, we can't ship to you for now.
If you're in Ecuador, you can receive your order through a Miami mailbox (casillero). We explain how in our FAQ.
Questions?
Email us at siraroy90@gmail.com with your order number.